Returns Policy

Right of withdrawal / Returns of products

Based on the relevant legislation (Law 2251/1994), persons who have the status of a consumer and act in this context, have the right to withdraw from the purchase of a product within fourteen (14) calendar days without giving a specific reason. This right applies as long as the product is returned in its original condition, while the consumer chooses the shipping method and bears the costs of returning to the Company's headquarters.

The calculation of the 14 days starts from the day of receipt of the products and any subsequent exercise of the right is considered overdue. In order to exercise the right, it is necessary to send a signed statement by email to hello@mamagalia.gr with the subject "Withdrawal" or by post to the address of the Company's headquarters.

See the sample withdrawal form here

Refunds can only be made when the product is returned to our Company and checked by us for its condition. Refunds are made exclusively in the same way in which it was purchased.

 In order to be able to exercise the right of withdrawal, the product must be in its original condition, i.e. it must not have been intentionally or unintentionally damaged by the customer, it must not have been used, it must be accompanied by its original packaging and any documents, as and from a copy of an invoice or receipt of retail purchase. For the rest, the exceptions provided by the relevant legislation apply.

All products are checked before they are shipped to customers. In the event that the value of the product has decreased due to mishandling, which goes beyond the simple examination of its functionality and characteristics, the Store has the right to deduct the specific monetary compensation from the amount to be returned. In case of set-off, the Store will inform the consumer before the refund process is completed.

In order to serve you better, please contact us by phone at 2108224403 or 6980611011